Privacy Policy

We may collect personal information such as your name, phone number, email address, and any other details you provide when you contact us, fill out a form on our website, or opt in to receive communications from us.

The information we collect is used to:

• Respond to inquiries and provide customer support
• Deliver services and communicate important updates
• Send appointment confirmations, reminders, or follow-ups
• Share relevant promotions or service-related information (if applicable)

By providing your phone number and opting in, you are consenting to receive text messages from Elite Pools Ottawa. These messages may include appointment reminders, service updates, or promotional offers where applicable.

Message frequency may vary based on your interaction with our business, but you can expect messages to be sent periodically or as needed.

You may opt out of receiving SMS messages at any time by replying STOP to any message. Once opted out, you will no longer receive SMS communications from us unless you opt in again.

If you require assistance, you may reply HELP to any message or contact us directly using the information provided below.

Message and data rates may apply depending on your mobile carrier and plan.

We respect your privacy. Your personal information, including your phone number, will not be sold, rented, or shared with third parties for marketing or promotional purposes.

We may only share information when required to comply with legal obligations or to support essential business operations (e.g., service providers assisting in delivering communications), and only to the extent necessary.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure.

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to your information
• Withdraw your consent to communications at any time

If you have any questions about this Privacy Policy or how your information is handled, please contact us: